Artesian Spas

We paid 30k cash for a swim spa. NEVER got 6 months of it working right...they came out to fix a touchscreen, heater, jet pump, heater AGAIN, and motherboard. Still a ice cold spa that just sits there ! I EVEN had to buy a New Cover ($1,800) cause the Original rotted out ! All I get is, maybe the motherboard needs to be replaced. AGAIN ???? Its a FAULTY product and we should be refunded. Worst Purchase I have EVER heard of by anybody !

I bought a South Seas 748l spa in march 2023. I have had nothing but problems with it. The air handler for the waterfall has already failed, head rests broke, jets sticking due to some plastic getting in the way of them turning(The tech cut away the plastic to get them to work properly) and recently my 2nd pump failed. First they sent Haven, who sold me the spa, the wrong pump which took a week, then it took 4 more weeks to get the correct pump. I am worried about what is going to fail next and how long is this thing gonna last. Stay away from this brand.

We ordered their top of the line hot tub. Could have invested less money on a different company. Our sales company is working very hard to fix the issues but as a first time hot tub buyer, this hasn't been the best. This company claims to be the best but we have had a non stop leak since the day we bought it. And one of the direct flow controls buttons fell off. If this gets taken care of, I will write a new review. Again, the company we bought it from has been great, but it is very frustrating to keep draining the tub just to see the fix didn't work. Hopefully there will be no more issues... Hopefully

I have a bit of a unique experience with Artesian spas, in that my experience initially started out dreadful. Before I progress further, I want to specify that my experience was terrible because of the dealer that sold me my spa, not the fault of Artesian as a manufacturer. I purchased a combination swim spa and hot tub in an L shape format. When my spa arrived, there was missing pieces and it was damaged in transit. Making a long story short, I spent the better part of two years playing games with the dealer to get my brand new spa repaired, and working at full capacity. As an act of desperation, I reached out to a few executives at Artesian to see what other avenues of support I could try. I ended up connecting with an individual named Paul Crawford, and I came to understand that his role with Artesian had nothing to do with support. He did not let that stop him, and what he did almost single handedly salvaged my experience with owning my hot tubs. Paul took ownership of my issue. Despite his role being different, he took the time to hear me out and really understand the problems I had with my spa, and the hardships I had to endure working with the dealer. Paul connected me with several other individuals to get the necessary parts I needed ordered, and then went out of his way to find someone capable to perform the necessary repairs. This process wasn't a quick one, but he and his team did not leave me hanging. He consistently followed-up, and were available to me through completion of the final repair. Their personal attention, going above and beyond what I would consider a reasonable response. They did not sell me my units directly, but they still made sure I was happy as a consumer. Artesian has earned my business for a lifetime, and I will be telling everyone that I can about my experience. Thank you Paul, team, and Artesian.